Here’s an interesting article/case study from Computerworld.com titled “The paperless hospital – really!“. The article is a profile of Baptist Medical Centre South hospital and how it managed to succeed when others (i.e., Cedar-Sinai Medical Centre in Los Angeles).
My take home message after reading this article was that technology is not the problem (nor the solution). While the technology is complicated and needs to be constantly addressed, in my opinion, the social/cultural factors are critical success factors. It’s what Bonnie Caplan identified as “fit” in her review paper (Ref: Evaluating informatics applications–some alternative approaches: theory, social interactionism, and call for methodological pluralism).